{"id":714,"date":"2025-12-16T14:23:18","date_gmt":"2025-12-16T12:23:18","guid":{"rendered":"https:\/\/ruedx.rueda-social.dk\/?page_id=714"},"modified":"2025-12-21T10:47:32","modified_gmt":"2025-12-21T08:47:32","slug":"help","status":"publish","type":"page","link":"https:\/\/ruedx.rueda-social.dk\/index.php\/ruedx\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"714\" class=\"elementor elementor-714\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae96d04 e-flex e-con-boxed e-con e-parent\" data-id=\"ae96d04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c0b07f8 e-con-full e-flex e-con e-child\" data-id=\"c0b07f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b903145 elementor-widget elementor-widget-image\" data-id=\"b903145\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/elementor\/thumbs\/front-re6dt0lfw0z8kb1abvfeucsnk6b8od606uuqxrggt8.png\" title=\"front\" alt=\"front\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c300898 e-con-full e-flex e-con e-child\" data-id=\"c300898\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-25a7225 e-con-full e-flex e-con e-child\" data-id=\"25a7225\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5889a66 elementor-widget elementor-widget-heading\" data-id=\"5889a66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help!<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72a9818 elementor-widget elementor-widget-heading\" data-id=\"72a9818\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Help! I need somebody - Help! Not just anybody! RuedIT Guy where are you?<\/h6>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6324ced e-con-full e-flex e-con e-child\" data-id=\"6324ced\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43cf87d elementor-widget elementor-widget-button\" data-id=\"43cf87d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#Solution\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Jump to Solution<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d54f131 elementor-widget elementor-widget-button\" data-id=\"d54f131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#Forgot-password\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Jump to Forgot my password<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b93340 elementor-widget elementor-widget-button\" data-id=\"9b93340\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#Links\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Jump to Links<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45d5e29 e-con-full e-flex e-con e-child\" data-id=\"45d5e29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3854134 elementor-widget elementor-widget-heading\" data-id=\"3854134\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Problems buying tickets for RuedX Scandinavia 2026 on Unioo?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b255996 elementor-widget elementor-widget-heading\" data-id=\"b255996\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Do you experience the spinning wheel of death?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f141e2 elementor-widget elementor-widget-image\" data-id=\"9f141e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"562\" height=\"132\" src=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_10h32_36.png\" class=\"attachment-large size-large wp-image-717\" alt=\"\" srcset=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_10h32_36.png 562w, https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_10h32_36-300x70.png 300w\" sizes=\"(max-width: 562px) 100vw, 562px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87b295d elementor-widget elementor-widget-text-editor\" data-id=\"87b295d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><div><div><div><p><em>It has come to our attention that entering a non-Danish phone number might result in that problem!<br \/><\/em>If you haven&#8217;t tried to buy the ticket yet and when you do, <span style=\"color: #cc0000;\">LEAVE THE PHONE FIELD BLANK!<\/span><\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1da560b e-con-full e-flex e-con e-child\" data-id=\"1da560b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24efd6a elementor-widget elementor-widget-heading\" data-id=\"24efd6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Or do you get a \u201c User already exists\u201d error?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3cf056 elementor-widget elementor-widget-image\" data-id=\"b3cf056\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"562\" height=\"327\" src=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_11h53_46.png\" class=\"attachment-large size-large wp-image-782\" alt=\"\" srcset=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_11h53_46.png 562w, https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_11h53_46-300x175.png 300w\" sizes=\"(max-width: 562px) 100vw, 562px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec07c7 elementor-widget elementor-widget-text-editor\" data-id=\"7ec07c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>(in Danish: \u201cDer findes allerede en burger med den email\u201d)<br \/>You can also type in your password (Indtast din adgangskode) and log in directly from here!<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73416aa e-con-full e-flex e-con e-child\" data-id=\"73416aa\" data-element_type=\"container\" data-e-type=\"container\" id=\"Solution\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d35bda elementor-widget elementor-widget-heading\" data-id=\"0d35bda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9065458 elementor-widget elementor-widget-text-editor\" data-id=\"9065458\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>(or at least a possible solution that worked for some fellow Ruedfugees!)<\/em><\/p><p>Go to<a href=\"https:\/\/rueda-social.unioo.info\/login\" target=\"_blank\" rel=\"noopener\"><strong><em><span style=\"color: #ffffff;\"> https:\/\/rueda-social.unioo.info\/login<\/span><\/em><\/strong><\/a> and log in using the email address and password you previously used when trying to buy the ticket. Click the green <em><strong><span style=\"color: #ffffff;\">Log ind<\/span><\/strong><\/em> button as shown below.<br \/><em>(If you forgot your password see below)<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7beaa1b elementor-widget elementor-widget-image\" data-id=\"7beaa1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"448\" height=\"318\" src=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_10h50_46-1.png\" class=\"attachment-large size-large wp-image-780\" alt=\"\" srcset=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_10h50_46-1.png 448w, https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_10h50_46-1-300x213.png 300w\" sizes=\"(max-width: 448px) 100vw, 448px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02472e6 elementor-widget elementor-widget-text-editor\" data-id=\"02472e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>When logged in type <span style=\"color: #ffffff;\"><em><strong>55556610<\/strong><\/em><\/span> as your phone number (select <em><strong>DK (+45)<\/strong><\/em> as country code (in Danish Landekode)) and click on the green <span style=\"color: #ffffff;\"><em><strong>Gem<\/strong><\/em><\/span> button to save the information. <em>(The number is Unioo&#8217;s number, which is OK with them!!!)<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67190de elementor-widget elementor-widget-image\" data-id=\"67190de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"933\" height=\"298\" src=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_14h28_11.png\" class=\"attachment-large size-large wp-image-728\" alt=\"\" srcset=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_14h28_11.png 933w, https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_14h28_11-300x96.png 300w, https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_14h28_11-768x245.png 768w\" sizes=\"(max-width: 933px) 100vw, 933px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cc8095 elementor-widget elementor-widget-text-editor\" data-id=\"4cc8095\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Now click on Events and buy the tickets.<br \/>Be sure to write someting (like Hi there!) in the <span style=\"color: #ffffff;\"><b><i>Comments\u00a0<\/i><\/b><\/span>field (In danish:\u00a0<em style=\"color: #ffffff;\">Skriv kommentar her<\/em>).<br \/>Also be sure to flip the\u00a0<em style=\"color: #ffffff;\"><span style=\"font-weight: bold;\">Accepter betingelser<\/span><\/em>\u00a0switch (<i>Accept terms<\/i>)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7985921 elementor-widget elementor-widget-image\" data-id=\"7985921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"510\" src=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_14h36_15.png\" class=\"attachment-large size-large wp-image-729\" alt=\"\" srcset=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_14h36_15.png 680w, https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_14h36_15-300x225.png 300w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-245122b e-con-full e-flex e-con e-child\" data-id=\"245122b\" data-element_type=\"container\" data-e-type=\"container\" id=\"Forgot-password\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1994a29 elementor-widget elementor-widget-heading\" data-id=\"1994a29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Forgot your password?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97ba8fa elementor-widget elementor-widget-text-editor\" data-id=\"97ba8fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Go to<a href=\"https:\/\/rueda-social.unioo.info\/forgot-password\" target=\"_blank\" rel=\"noopener\"><strong><em><span style=\"color: #ffffff;\"> https:\/\/rueda-social.unioo.info\/forgot-password<\/span><\/em><\/strong><\/a> type in the email address you previously used when trying to buy the ticket. Click the green <em><strong><span style=\"color: #ffffff;\">Send link til nulstilling<\/span><\/strong><\/em> button as shown below.<br \/><em>(Send link to reset password)<\/em><\/p><p>You should receive an email with a link to reset your password.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-516a8e1 elementor-widget elementor-widget-image\" data-id=\"516a8e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"447\" height=\"332\" src=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_10h49_56.png\" class=\"attachment-large size-large wp-image-743\" alt=\"\" srcset=\"https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_10h49_56.png 447w, https:\/\/ruedx.rueda-social.dk\/wp-content\/uploads\/2025\/12\/2025-12-16_10h49_56-300x223.png 300w\" sizes=\"(max-width: 447px) 100vw, 447px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91add96 elementor-widget elementor-widget-text-editor\" data-id=\"91add96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Now try to log in following the directions above.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65f1add e-con-full e-flex e-con e-child\" data-id=\"65f1add\" data-element_type=\"container\" data-e-type=\"container\" id=\"Links\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f3301c elementor-widget elementor-widget-heading\" data-id=\"0f3301c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Links<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1b2de4 elementor-widget elementor-widget-text-editor\" data-id=\"b1b2de4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/rueda-social.unioo.info\/login\" target=\"_blank\" rel=\"noopener\">Login to Unioo<\/a><\/p><p><a href=\"https:\/\/rueda-social.unioo.info\/forgot-password\" target=\"_blank\" rel=\"noopener\">I forgot my password (or simply want it!)<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help! Help! I need somebody &#8211; Help! Not just anybody! RuedIT Guy where are you? Jump to Solution Jump to Forgot my password Jump to Links Problems buying tickets for RuedX Scandinavia 2026 on Unioo? Do you experience the spinning wheel of death? It has come to our attention that entering a non-Danish phone number [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-714","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ruedx.rueda-social.dk\/index.php\/wp-json\/wp\/v2\/pages\/714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ruedx.rueda-social.dk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ruedx.rueda-social.dk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ruedx.rueda-social.dk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ruedx.rueda-social.dk\/index.php\/wp-json\/wp\/v2\/comments?post=714"}],"version-history":[{"count":68,"href":"https:\/\/ruedx.rueda-social.dk\/index.php\/wp-json\/wp\/v2\/pages\/714\/revisions"}],"predecessor-version":[{"id":795,"href":"https:\/\/ruedx.rueda-social.dk\/index.php\/wp-json\/wp\/v2\/pages\/714\/revisions\/795"}],"up":[{"embeddable":true,"href":"https:\/\/ruedx.rueda-social.dk\/index.php\/wp-json\/wp\/v2\/pages\/7"}],"wp:attachment":[{"href":"https:\/\/ruedx.rueda-social.dk\/index.php\/wp-json\/wp\/v2\/media?parent=714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}